Personal Parcels for U.S. Residents

Sender and Recipient Details

• Sender’s full name and address
• Recipient’s full name
• Recipient’s full delivery address
• Recipient’s phone number
• Email address, if available

Parcel and Contents Information

• Parcel dimensions
• Parcel weight
• Accurate description of each item
• Quantity of each item
• Declared value of each item
• Any additional form required for the shipment, including BIS-711 if applicable

Examples of Goods That May Be Refused

• Perfume containing alcohol, nail polish, paint, solvents, and other flammable liquids
• Firearms, firearm accessories, ammunition, or tactical equipment
• Drugs, CBD products where prohibited, or prescription medications not allowed for shipment
• Industrial chemicals, laboratory substances, or corrosive liquids
• Damaged electronics with swollen batteries
• Any item that creates a safety risk during transport

Customer Responsibility

• The sender is fully responsible for checking whether the contents are allowed for shipment.
• The sender must accurately describe all contents in the customs declaration.
• Failure to disclose prohibited items may lead to refusal of service, seizure, disposal, fines, or legal liability.
• EasyShip reserves the right to inspect parcels and reject any shipment that violates its rules or applicable law.

Pricing Notes

• Rates vary based on parcel size, weight, and the U.S. state from which the shipment is sent.
• The minimum charge applies from 10 lb.
• When sending through FedEx to the EasyShip warehouse, an additional charge of approximately $12 may apply.

Customs Conditions

• If the customs threshold is exceeded, the recipient may have to pay duties.
• The indicated customs fee rule is 15% of the excess value, but not less than €2 per excess kilogram.
• The reference parcel weight threshold shown on the page is 31 kg.
• EasyShip does not deliver to Crimea, DNR, or LNR.

Important Customs Rules

• Customs clearance is handled according to the rules of the destination country.
• Customs authorities may request additional documents or clarification from the recipient.
• Import duties and taxes, if applicable, are usually paid by the recipient.
• Customs decisions are made solely by destination-country authorities.

Please Note

• EasyShip cannot influence customs inspections or customs decisions.
• Incorrect declarations may result in duties, delays, returns, or confiscation.
• If duties are not paid when required, delivery may be delayed or refused.
• The recipient should monitor local delivery notices and customs communication carefully.

Most Common Reasons

• Incomplete or inaccurate recipient details
• Incorrect parcel dimensions or weight
• Vague customs declaration descriptions
• Prohibited or restricted items in the parcel
• Missing required forms or supporting documents
• Customs inspection in the destination country

Additional Factors

• Recipient did not provide requested customs documents
• Import duties or taxes were not paid on time
• High seasonal shipping volume
• Carrier delays or routing changes
• Public holidays or local delivery backlogs

How to Describe the Contents

• List each item clearly and specifically.
• Indicate the quantity of each item.
• Do not use vague terms such as “clothes,” “souvenirs,” “used items,” or “humanitarian aid.”
• The sender must sign the customs declaration.

Recipient Information

• Parcels must be addressed only to real recipients residing at the stated address.
• Parcels sent to fictitious names or false addresses may be confiscated by customs.
• EasyShip is not responsible for customs decisions or confiscation.
• The sender is fully responsible for any false information provided in the declaration.

Fraud Prevention

Accounts suspected of fraudulent activity may be suspended or closed, and shipment information may be shared with relevant authorities.

Accurate Information

Customers must provide truthful and complete information about parcel contents, value, recipients, and any required shipment documentation.

Compliance

All shipments must comply with U.S. export rules, carrier regulations, destination-country import rules, and postal restrictions.

Coverage Information

• Basic insurance included: $60
• Additional insurance is available for an extra fee
• Additional insurance fee: 5% of the insured value
• Insurance may require supporting documents in the event of a claim

Important Notes

• The sender should keep proof of value for shipped items.
• All parcel contents must be described accurately in the declaration.
• Claims may be delayed or denied if the declaration is inaccurate or incomplete.
• Insurance review is subject to carrier and shipment conditions.